Frequently Asked Questions
Everything you need to know about our premium air-dried biltong.
What makes m-eat! biltong different from beef jerky?
Unlike jerky, which is often smoked and loaded with sugar, our biltong is traditionally air-dried, cured with vinegar, and seasoned with authentic spices. This process results in a more tender texture and a much higher protein-to-sugar ratio.
How should I store my biltong once it arrives?
For maximum freshness, store your biltong in a cool, dry place. Once opened, we recommend consuming it within 3 days. If you've purchased a bulk bag, keep it in a breathable container or paper bag rather than plastic to maintain the ideal moisture level.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Most orders are processed within 24 hours. Standard delivery typically takes 3-5 business days, while express orders arrive within 1-2 business days. Free shipping is available on orders over a specific value.
Is your beef ethically sourced?
Absolutely. We pride ourselves on using only premium, grass-fed beef sourced from trusted farms that adhere to high animal welfare standards. Quality starts at the source, ensuring a superior taste in every bite.
Do you offer a subscription service?
Yes! You can join our 'Biltong Club' to receive regular deliveries at a discounted rate. You can choose your frequency and swap flavors or cancel your subscription at any time through your account dashboard.
What is your return policy?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality of your order or if it arrived damaged, please contact our support team within 48 hours of delivery for a replacement or refund.